Introduction Study 1-2-1 is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online tuition services. By using our services, you agree to the practices outlined in this policy.
Information We Collect We collect the following types of personal information:
Student and Parent/Guardian Information: Name, email address, phone number, billing details, and communication records.
Tutoring Information: Session history, learning progress, feedback, and other related educational data.
Technical Information: IP address, browser type, operating system, and cookies to enhance user experience.
How We Use Your Information We use your personal data to:
Provide and improve our online tuition services.
Manage your account, process payments, and schedule sessions.
Communicate with you regarding lessons, updates, and support.
Monitor student progress and personalise learning plans.
Ensure security, prevent fraud, and comply with legal obligations.
Sharing and Disclosure We do not sell or rent your personal information. However, we may share it with:
Tutors: To facilitate lessons and track student progress.
Payment Processors: To handle transactions securely.
Service Providers: For technical support, hosting, and analytics.
Legal Authorities: If required by law or to protect rights and safety.
Data Security We implement appropriate security measures to protect your personal data. However, no transmission over the internet is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Your Rights You have the right to:
Access, update, or correct your personal data.
Request deletion of your data, subject to legal obligations.
Withdraw consent for specific processing activities.
Opt-out of marketing communications.
Cookies and Tracking Technologies We use cookies and similar technologies to enhance user experience and analyse site traffic. You can adjust your browser settings to decline cookies; however, this may impact service functionality.
Changes to This Privacy Policy We reserve the right to update this policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our services indicates acceptance of the revised policy.
Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
